When the fun stops
For most people gaming is entertainment, and that's certainly the way we at Betsafe want it to be experienced. We want you to have fun when you're playing poker with your friends, trying your luck in the casino, or watching your favorite team, hoping that your ticket will be a winner.
However, for some people gaming can turn into a problem with spending too much time and/or money.
On this page, you'll find help and information about responsible gaming. Among other things, you can test yourself to see if you're still in control of your gaming, and you can set gaming limits on how much money you allow yourself to use on a daily, weekly or monthly basis. Studies show that gaming problems are reduced when customers decide up front how much they can spend. We strongly recommend that everyone sets their own limits.
We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That's why we work with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites for this purpose. Together we provide you with tools to prevent unhealthly gaming behaviour and enable you to play responsibly.
You can set daily, weekly or monthly limits on how much you can deposit to your account from your card either by visiting Responsible Gambling - Deposit Limit
or by contacting Customer Service. Simply email email@example.com
. We are available 24 hours a day, 7 days a week.
Need to cool off?
Sometimes the heat can get the best of us. We can offer you a variety of cool off options, ranging from 24 hours to 12 months of self-exclusion. If you feel you need a longer period than that or even permanent exclusion – please contact our Customer Service.
If you want to see your activity before deciding, you can always review the transactions you have made by going to 'My Account'.Session Time Limit, Net Loss Limit and Wagering Limit
You also have an ability to set a Session Time Limit, Net Loss Limit and Wagering Limit in addition to other limits offered at Betsafe. It allows you to be in control of the time and money spent on gambling and offers a possibility to activate Daily, Weekly and Monthly Limits.Self-assessment test
If you are concerned about your gambling or you suspect that you may be developing a gambling problem, please try our Self-Assessment Test. The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a time out on your account or contact our Customer Service to receive further help and advice.
Worried about the kids?
Worried about the younger generation having access to this site? If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself.
You can maintain control of your computer by using 'parental control' software. Two of the leading providers are Net Nanny and CyberPatrol, both of which offer their software on a limited, free trial basis. A completely free option is ParentalControl Bar, recommended by CNET downloads. You can read their review here.18+
It is illegal for anyone under the age of 18 to open an account and/or gamble with Betsafe. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
Where to seek help?
If you’re worried that a close friend or family member has a problem with gambling, we recommend that you seek professional help. If you have any questions regarding responsible gaming, please contact our support team at firstname.lastname@example.org.
Other support channels:
HMS - Hasartmängusõltlaste Ühing
Helpline: 56 35 45 90
HNK - Hasartmängusõltuvuse Nõustamiskeskus