Why play with us?
Frequently Asked Questions
Do you offer any first deposit offers?
If you are a new customer and have just made your first deposit, you can find out which offers would be suitable for you on our Promotions page or if you click on the human symbol - settings and 'Bonuses' in the main menu (while being logged in) to check what is available for you.
There might be several offers according to the product you are interested in. Find more information and the Terms & Conditions of each offer on our Promotions page.
There might be several offers according to the product you are interested in. Find more information and the Terms & Conditions of each offer on our Promotions page.
What is Cashout and how does it work?
We may, at our absolute discretion, allow you to take a return on a wager you have made before settlement of the market on which the wager was placed (Cashout).
Cashout may be available on selected pre-match and In-Play sports markets via the Internet, iPhone and Android app only. Cashout may not be available at all times.
Cashout is available for fixed odds wagers only.
Cashout is not available for:
• Wagers placed with free bets or risk-free bets;
• Multi wagers, unless each individual leg or event within that multi wager is available for Cashout.
• System bets.
A predetermined settlement value (Cashout Price) may be offered based upon the selections, prizes taken and the current status of the wagering transaction.
Cashout may be available on selected pre-match and In-Play sports markets via the Internet, iPhone and Android app only. Cashout may not be available at all times.
Cashout is available for fixed odds wagers only.
Cashout is not available for:
• Wagers placed with free bets or risk-free bets;
• Multi wagers, unless each individual leg or event within that multi wager is available for Cashout.
• System bets.
A predetermined settlement value (Cashout Price) may be offered based upon the selections, prizes taken and the current status of the wagering transaction.
How can I verify my account?
It will only be possible for you to verify your account from the moment documents are requested from our end.
As soon as you have received a notification or are requested to send any document(s) to us for verification, you can then do it by uploading them through your account, as documents sent by email are not usually accepted due to security reasons.
As soon as you have received a notification or are requested to send any document(s) to us for verification, you can then do it by uploading them through your account, as documents sent by email are not usually accepted due to security reasons.
What deposit methods do you offer?
There are four ways to make a deposit into your Betsafe account:
Please do not hesitate to contact baltic-support@betsafe.com if you have any further questions.
- Credit card. For security reasons we ask you to send a copy of your ID and Credit Card (both sides), before you can start using it.
- Bank Transfer.
- Electronic Payment Services (or E-Wallets) such as Skrill, Neteller
- Bank link transfer (when you have account with Hansabank or SEB Eesti Ühispank in Estonia and your location is also in Estonia)
- More information on the individual payment methods can be found in our “Payment Options” pages.
Please do not hesitate to contact baltic-support@betsafe.com if you have any further questions.